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We take fraud prevention very seriously. We work hard to protect cardholders, our customers, potential customers and their identity. We work closely with local and national law enforcement to prevent fraudulent purchases and to report criminal behavior. All fraudulent activities are reported to the FBI's IC3 (Internet Crime Compliant Center).
We leverage an industry leading software application and fraud team (NoFraud) who analyzes all of our transactions to identify characteristics of fraud and protect credit & debit card holders and customers.
Who is NoFraud:
NoFraud is a fraud prevention solution for eCommerce businesses. They screen transactions on our behalf and alert us if they find a transaction that is at high risk for fraud. This protects all of us against unauthorized credit card use and protects us against fraud chargebacks.
Why am I getting an email/call/text message from NoFraud to confirm a transaction?
You received an email from NoFraud because your transaction had irregular shopping characteristics and/or elevated risk. NoFraud wants to confirm the transaction was made by the authorized cardholder. This is for yours and our protection.
After I confirm the transaction, do I need to do anything else?
NO! Unless you have been asked by a fraud analyst to provide additional information.
Will NoFraud ever ask me for my personal information?
NoFraud will never ask you for your full credit card number, social security number or any other personal information.
Will my order be delayed?
In most cases, as soon as your response is received, your order will be released for processing.
I did not make the transaction and neither did anyone that has access to my credit card/payment account. What do I do now?
After confirming that the transaction was truly unauthorized, we recommend that you contact your credit card company/payment account and inform them that your card has been compromised. Review the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised card/account and issue a new one for future use.