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Bases Loaded Customer Service

Happy Customers is our #1 priority!
At Bases Loaded we want you to be 100% satisfied with your shopping experience. If for any reason you are not happy please give us a call or email us for assistance. We are here 7 days a week! We have been in business for over 26 years and we believe in the power of baseball and teamwork.

You can contact us at
Toll Free:
(866) 983-0633

Call us toll free at Bases Loaded to have a customer representative assist you 7 days a week!

Bases Loaded
Contact Us!
Retail location and customer service hours 
Phone Hours (Pacific Time)
Phone:(916) 983-0633 Mon-Fri 9am-6pm
Toll Free:(866) 983-0633 Saturday 9am - 6pm
11455 Folsom Blvd Sunday 10am - 6pm
Rancho Cordova, CA 95742  
Need directions?

Payments: We accept Visa, MasterCard, American Express, Discover, PayPal, Google Pay, ApplePay

We don't accept orders from outside the United States at this time

Bases Loaded carries all the biggest names in Baseball and Softball. We are a top 10 supplier for all the major baseball equipment & softball equipment manufacturers which means we have low prices and a large selection.


Why is it important to buy from an authorized dealer?

Please be aware that some bat sellers, glove sellers etc... on the Internet or at local events are not authorized dealers and cannot provide a valid sales receipt for warranty repairs. Even if the seller says that the new bat comes with a factory-wrapped warranty card, the manufacturer will not honor the warranty card unless the seller is an authorized dealer.

Therefore, if you want great customer service, competitive pricing, fast shipping, easy returns, a full manufacturer warranty and a brand new product you should buy from Bases Loaded.

What if you lose your receipt and need a repair?

No problem! We have been helping customers for years get assistance with repairs from our manufacturers. Just let us know the approximate date you purchased from us and we'll send you a replacement receipt to get your warranty repairs.

Many of the items that are sold by Bases Loaded come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, you can either call us or the manufacturer directly. The following are some contact numbers for some of our manufacturers:

Anderson Bat Company (714) 524-7500

DeMarini (800) 401-1835

Easton (888) 259-1297
Louisville Slugger (800) 401-7198
Marucci (866) 627-8224
Mizuno (800) 966-1211
Nike (800) 344-6453 
Nokona (800) 433-0957
Rawlings (877) 225-1041
Sam Bat (613) 724-2421
Under Armour (888) 727-6687
Wilson (800) 401-7967


Exchanges & Returns
Not happy? Need something a little different? No Problem! Exchanges or Returns may be made within 60 days from the date it was shipped. The item must be unused and in the original packaging. Customers are responsible for any return shipping fees. Please write your order number on the outside of the return package and include the order number or the original packing slip inside your return package. This allows us to keep track of what is coming and going so we can provide you with refunds or exchanges fast. Shipping charges(if any) will be deducted from your refund. No Warranty on Wood Bats unless provided by Manufacturer. Bats not in original packaging and unused cannot be returned or exchanged.

Bases Loaded
Returns Department
11455 Folsom Blvd
Rancho Cordova, CA 95742

Click to print our Return Label

Bases Loaded Return Label

Special Orders & Custom Goods
These items may not be returned unless defective. Such items will be repaired, replaced, or credit issued at the discretion of Bases Loaded.